This course aims to build the key skills, knowledge and attitudes for dealing with potentially contentious discussions in a collaborative and supportive manner.
You will learn to overcome resistance, implement change, and troubleshoot people management issues with greater ease and confidence. This course will teach you about the dynamics of conflict, so you understand why and how interactions and relationships go off track. You will also learn the POISE NOW™ 8-step model how to apply it to ‘difficult’ conversations you might encounter.