Course Trainer: Protrain
Course Objectives:
- To be empowered with the knowledge, skills and attitudes required for effective Time management at all levels of an organisation
- To be capable of understanding their strengths and weaknesses and likely reactions in given situations and predicting their own and others' likely reactions in future situations.
- To be capable of establishing key performance indicators to continuously monitor and evaluate their ongoing performance
Course Content:
- Costing time
- Tasking
- Setting Objectives
- Monitoring
- Diary Management
- Communication Skills
- Learning to say No!
- Be comfortable saying No!
- Listening & Questioning techniques
- How to say 'No' without causing offence
- Minimising Interruptions
- Managing the Work Space
- We all need some stress!
- Stress vs Crisis
- Delegation Skills
- Sel-assignment
- Delegation not dumping
- Reading skills
- Benchmarking and Key Performance Indicators
- Personal Image