Communicating with Confidence

Subject Matter Expert: Jill Tuite
Programme duration: 1 x full day 

Programme overview: 

This programme will give participants the tools and techniques needed to assert themselves when 
involved in challenging interactions or communications. The programme is designed for those who need 
to communicate confidently and with authority, whilst remaining calm under pressure in both 
professional and personal situations. Participants will learn to identify types of behaviour, strengthen 
their own position when faced with difficult conversations or situations, and establish boundaries.

Content includes:

• Aggressive | Passive | Assertive behaviour
• Elements and Rules of behavioural types
• Avoidance and Tolerance
• Your personal rights
• Deciding what you want
• Changing Perspective
• Paraphrasing
• Giving Feedback
• Having difficult conversations
• Setting boundaries
• Positive Affirmations
• Mending Fences

Expected learning outcomes:

Upon completion, participants will be more confident in their communication style and will have 
developed techniques to enhance their communications and personal effectiveness