Users should be aware that support requests sent to web@tudublin.ie (the TU Dublin Web & Digital team) are processed by the Zendesk ticketing support platform.
Users are reminded that they have a right to know if any of their personal data is processed (Subject Access Request) and to have their data rectified or erased (Subject Rights Request).
Data processed by Zendesk is also subjected to Zendesk's privacy notice:
https://www.zendesk.com/trust-center/#privacy
Zendesk Hosting Locations
Users are made aware that Zendesk hosts user data in the following locations:
- US East (Northern Virginia)
- US East (Ohio)
- US West (Oregon)
- EEA (Ireland)
- EEA (Frankfurt)
- UK (London)
- Asia-Pacific (Tokyo)
- Asia-Pacific (Osaka)
- Asia-Pacific (Sydney)
From the Zendesk website:
Zendesk Sub-processors
Zendesk also relies on a set of sub-process to run their service, the list is available on the Zendesk official website:
https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy