TU Dublin have purchased a limited number of Adobe Creative Cloud licenses for students to install on personal devices. Students can request an Adobe Creative Cloud license by completing a software request form. A link to the form will be supplied by your School or Lecturer. Students must be on a course that has been identified as requiring access to Adobe Creative Cloud as part of their coursework. Licenses are limited and will be assigned on a first come basis.
Students who are assigned a license can download and install the Adobe Creative Cloud applications onto their own device. Please contact your Head of School/Supervisor if you wish to enquire if this software has been made available to you or your course. This document contains information on how to access Adobe Creative Cloud applications and a troubleshooting guide for students that encounter any issues trying to access this software.

 

The complete Adobe Creative cloud collection can be downloaded and installed on a device running Windows 10 or Mac OS 10.13 or higher. 

From a web browser, go to www.adobe.com/ie.  Click Sign in from the top right hand corner of the screen.

 

 

Enter you TU Dublin email address and click Continue where you will be redirected to authenticate against Office 365

Enter your TU Dublin password and Click Sign In

Once logged into the Adobe site, you can access the Creative Cloud suite of Apps.

Click Open under the Creative Cloud Icon

Select Creative Cloud from the top menu bar. 

 

 

Trial or Buy appearing instead of Download

If you log into the Adobe site and wish to install a product, you may see the option to try or buy instead of Download.  This can occur if you previously had an Adobe subscription and have installed apps on your device from this older subscription.  Please try the following troubleshooting steps to resolve the issue

Solution 1: Sign out and sign back in.

1. Launch the Creative Cloud desktop app. Click the profile icon in the upper-right corner of the app and click Sign Out.
2. Sign back in with the account associated with your subscription. Learn more on how you can choose between your personal and official account.

 

 

Solution 2: Launch product from Creative Cloud desktop app.

1. Exit the Adobe application that shows the trial prompt. From the File menu, select Exit.
2. Launch the application from the Creative Cloud desktop app

Solution 3: Clear the cached licensing information.

1. Rename the SLCache folder to SLCache-old:

• Windows: \Program Files (x86)\Common Files\Adobe
• macOS: System/Library/Application Support/Adobe
1. Launch an Adobe application.
• For Windows, right-click the Creative Cloud product and click Run As Administrator.
• For macOS, go to the Applications folder and double-click the product. 

 

 

Solution 4: Delete the sign-in information.

Corrupted sign-in information can get stuck in our database files. To clean it up, quit or exit all Adobe applications, and delete the opm.db file.

• Windows: \Users\<user name>
  \AppData\Local\Adobe\OOBE
• macOS: /Users/<user name>/Library/Application Support/Adobe/OOBE

If you are unable to delete the file, restart your computer, quit the Creative Cloud desktop app, and then try again.

Launch the Creative Cloud desktop app and sign back in using the business or school account after deleting the file.

 

 

Solution 5: Delete the licensing information.

Corrupted licensing information can get stuck in our database files. To clean it up, quit the Creative Cloud desktop app and rename the SLStore folder to SLStore-old.

• Windows: \ProgramData\Adobe\SLStore
• macOS: /Library/Application Support/Adobe/SLStore

Launch the Creative Cloud desktop app and sign back in using the business or school account after renaming the folder.

 

 

 

If you encounter any issues installing Adobe apps on your device, ensure that your device is running a compatible OS version and meets the minimum system requirements. 

If you have confirmed the OS is compatible and still encounter issues when installing apps, please follow the instructions in the link below to remove all older Adobe apps from your system and run the Adobe Cleaner tool.

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Available Applications

Approved Course Codes

 

Students on the following courses are eligible to request an Adobe Creative Cloud license for a personal device.

CPDEB01P

DT001

DT101

DT106-3

DT106-4

DT119

DT149A

DT169

DT175

DT341-1

DT504

DT508

DT544

DT545

DT546

DT559

DT582

DT589

DT598

DT9876-3

TU103-2

TU103-3

TU171

TU174

TU260

TU261

TU282-1

TU282-2

TU291R

TU294

TU295

TU307

TU307A

TU320

TU322

TU325

TU325A

TU381

TU382

TU383

TU384

TU411

TU412

TU413

TU414

TU415-3

TU495

TU5510

TU5513

TU719

TU780-2

TU780-3

TU781

TU782-2

TU782-3

TU783-2

TU783-3

TU795

TU796

TU807

TU811

TU812

TU831

TU832

TU835

TU8805

TU903

TU904

TU919-2

TU919-3

TU919-4

TU920

TU921-2

TU921-3

TU921-4

TU923-2

TU923-3

TU923-4

TU930

TU973

TU974

TU975

TU976

TU977

TU978-3

TU981

TU982

TU983

TU984

TU985

TU987